Policies

Shipping Policy:

Couriers

All orders will be shipped via Aramex or Australia post depending on which courier will provide the fastest turnaround time. Upon confirming the order, patients may choose between ‘Authority to leave’ or ‘Signature on arrival’. If signature on arrival is selected and no one is home to collect or sign for the items, the package will be taken back to the post office or depo.

Once the package is delivered, we are no longer liable for your products. You will be provided with a tracking number to follow up with the corresponding postal service for any enquiries regarding your items.

Shipping Prices:

All our items are shipped express for your convenience. Please find the following fees below for our cold and non-cold shipping prices.

Express Non-cold shipping: $15.00

Express cold shipping: $22.00

Shipping timeframes:

We always endeavour to get your items to you in the fastest timeframe possible. Once an order is confirmed it takes 24-48 hours to be compounded in the lab. Once completed each medication is thoroughly checked and then dispatched via our courier services. Please note that these shipping times are only a guide as we are unable to guarantee these timeframes. Please contact the corresponding courier for further guidance if you are experiencing any delays or issues retrieving your parcel.

Melbourne and Brisbane metro areas:

½ - 1 business days once the order has been dispatched

NSW, VIC, NT, WA, SA, TAS:

1-3 business days once order has been dispatched

Regional areas:

2-3 business days once the order has been dispatched

International orders: For international orders please contact us via email: info@yscp.com.au or please call us on 1300 900 939 for a quote. We do not post cold compounds internationally.

Same-day delivery:

We cannot guarantee same-day delivery. If you require your compound urgently, you can collect them directly from our Brendale or Melbourne lab. Please call us on 1300 900 939 to confirm and we will ensure your order is ready for collection before you arrive.

Refund and Replacement Policy:

We do everything in our power to produce and deliver the highest quality products for our patients. We pride ourselves on taking extra care and ensuring we follow strict protocols when producing, checking, packing, and sending your items to you. We understand that if your products are not at a satisfactory standard, a replacement order may be permitted for the following reasons:

The product has arrived faulty or broken
The product has arrived warm
The product has been lost in transit, confirmed by the corresponding courier service
The product has been sent to the wrong address at the fault of YSCP.
Incorrect product was received (In this case we will send a return satchel to retrieve the incorrect order and have it sent back to us)
Product has lost its integrity e.g., Capsules turned a different colour, creams have separated etc. If any of the above has occurred, please give our friendly team a call on 1300 900 939 and we will be able to assist you immediately. For any faulty or damaged items, we will require photo evidence to assist us in the investigation of each compounded order. Images can be sent to us via email at info@yscp.com.au or text 0435 772 236.

Courier services:

A tracking number will be provided via email for all orders with the respective courier service responsible for your delivery. If items do not arrive or if you are experiencing any unusual delays, please contact the corresponding courier service as we are no longer liable once your items have been shipped and delivery has been confirmed.

Effective Date: 01/07/2024

Your Solution Compounding Pharmacy (YSCP) respects your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health legislation.

1. Our Commitment to Your Privacy

YSCP is an Australian-owned pharmacy providing specialised compounding services. We are committed to safeguarding your personal and health information.

2. Information We Collect

We collect personal information to provide pharmacy services, including:

Personal Details: Name, date of birth, address, contact details.
Health Information: Medical history, current medications, prescriptions.
Payment Information: Billing and payment details.

This information may be collected directly from you, your healthcare providers, or third parties with your consent.

3. How We Use Your Information

We use your information to:

Provide compounding pharmacy services.
Maintain accurate medication records.
Contact you regarding your health or prescriptions.
Comply with legal and regulatory obligations.

4. Disclosure of Personal Information

We may share your information with:

Healthcare providers involved in your care.
Government agencies (e.g., Medicare) when required by law.
Service providers assisting with IT, payment processing, or delivery services.

We do not sell your personal information.

5. Data Security

We implement physical, electronic, and procedural safeguards to protect your personal information. Data is stored securely, and access is restricted to authorised personnel.

6. Access and Correction

You have the right to:

Access your personal information.
Correct inaccuracies in your records.

7. Marketing Communications

We may send information about our products and services if you have consented. You can opt-out at any time by contacting us or using the unsubscribe link in emails.

8. Complaints

9. Policy Updates

We may update this policy periodically. The latest version will be available on our website or in-store.

Your Solution Compounding Pharmacy (YSCP)

Email: info@yscp.com.au

Phone: 1300 900 939